LITA Lean IT Foundation Certification Training

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   Importance of Lean IT Foundation

The Lean IT Foundation course offers practical guidance on adoption of Lean in an organization to enable the smart usage of Information technology to enhance the business performance and improve the service levels. Participants attending this Lean IT Foundation training will gain critical knowledge of the principles of Lean philosophy, application of this philosophy in an IT-environment, validate their leadership of Lean methodology, and making continuous improvement using small incremental change using Kaizen.

This Lean IT certification is provided by EXIN and is developed by Lean IT Association (LITA). LITA is a non-profit entity that aims to provide varied certifications for individuals and enterprises that are looking to adopt Lean IT principles for their IT Service Management initiatives.

   Get Dinak Consulting Advantage

  • Expert trainer, interactive sessions with case studies
  • Lean IT Foundation course material created by Subject Matter Experts
  • Course completion certificate provided
  • Classes across 108+ locations worldwide
  • Instructor-led training that is always on schedule
  • Convenient weekday/weekend schedule

   Benefits of Lean IT Foundation Training

  • Understand the Lean principles applied in an IT organization
  • Gain knowledge about delivering customer value
  • Get to know how lean looks at processes and identifies waste within them
  • Knowledge on key determinants of performance
  • The kind of behavior and attitude required for lean to be successful in an IT enterprise
  • Gain fundamental understanding of DMAIC problem-solving model

   About Dinak Strategy Consulting

Dinak Strategy Consulting Limited is a highly respected strategic process management firm operating in the knowledge industry and dedicated to building excellent delivery capacity in clients and organizations across Africa and beyond. Our goal is to detect, capture,, and develop ideas from within and beyond business with the potential to impact how our clients think about strategy and competitive advantage.

We offer courses in various categories such as Project Management, Business Analysis, IT Service Management, Agile Project Management, IT Security Management and Marketing. We have trained over 5,000+ professionals across Nigeria and are a trusted partner for large companies, small and medium businesses, and government organizations to deliver globally-recognized training and certification programs Dinak Consulting certification training programs are adhered to global standards such as ISACA, PMI, TUV SUD, AXELOS and CIM.

Who’ll benefit from Lean IT Foundation Training

Job roles that can benefit from Lean IT Foundation training include, but are not limited to:

  • Team Leaders
  • Project Managers
  • Product Specialists
  • Service Designers
  • IT Managers
  • IT Planners
  • IT Consultants
  • Business Analysts
  • Software Developers
  • Quality Assurance Managers

Prerequisites to take up Lean IT Foundation Training

There are no prerequisites to take up Lean IT Foundation training.

   Lean IT Foundation Exam Details                                     

Exam Format:

  • Type: Multiple Choice Format

• No. of Questions: 40

  • Exam Duration: 60 Minutes
  • Passing Score: 65% required to pass the exam
  • Closed Book

   Maintaining Lean IT Foundation Credential

There is no need to maintain/renew your Lean IT Foundation credential, as it is valid for life.

   Lean IT Foundation Course Overview                                

Introduction to Lean

  • Know the historical development of Lean, the Key Principles underlying Lean and the dimensions for structuring Lean Specifically to recall:
    • The historical development of Lean and the importance of the Toyota Production system
    • The key principles underlying Lean: customer value, value stream, flow, pull, perfection
    • The concepts of waste (muda), variability (mura) and overburden (muri)
    • Classification of activities: Value-Add, Necessary Non-Value-Add, Non-Value-Add, particularly as related to specific IT activities like solving incidents, developing applications, testing
    • Plan-Do-Check-Act cycle as the generic method for quality improvement
    • Definition of Lean IT (Lean IT Association definition)
    • Dimensions of Lean IT: Customer, Process, Performance, Organization and Behavior & Attitude
    • Key ‘players’: Shingo Prize (show high level model and explain), Lean IT Association, author community
  • Understand the following aspects dealt with in the Specifically to identify:
    • Lean principles: how these are related to one another
    • Waste: ability to identify types of waste within an IT organization or process (TIMWOOD with Talent)
    • The cost of poor quality and reasons for using Lean Principles to improve performance
    • Types of activities: ability to define what IT activities fall into which category
    • PDCA: ability to describe how the PDCA cycle works on the most basic level
    • Relationship to other models and methods used within IT: understand where Lean IT differs from and complements other The connection of Lean IT with IT service management is specifically investigated.


  • Know the key components of the Customer Specifically to recall:
    • The Voice of the Customer (VoC) and the types of customers
    • Types of customer value
    • The concept of Critical to Quality (CTQ)
    • Ways to analyze the Voice of the Customer
    • Sources of continuous improvement opportunities: Voice of the Customer, Voice of Business,
    • Voice of the Process, and Voice of the Regulator
  • Understand the following aspects related to the Specifically to identify:
    • Types of customer value and the factors that influence customer value
    • The link between the Voice of the Customer and Critical to Quality
    • How to construct a Critical to Quality tree


  • Know the key aspects of the Process Specifically to recall:
    • Definition of process and the basic processes in an organization
    • Key components of a process: goal, result, input, throughput, output, and customer
    • The concepts of Push and Pull, including justifiable inventory to ensure reduction of variation
    • The definitions of the SIPOC model
    • The key aspects of a Value Stream Map (VSM), including the identification of waste in the VSM and adding metrics to the VSM
  • The most important metrics in a process: Cycle time,Takt time, Lead time, Waiting time, Changeover time, Work in Progress, Parallel Lines, Throughput, Capacity
  • Value improvement in processes: possible sources of improvements including specifically heijunka and 5S
  • The concepts of value demand and failure demand and the related value and failure streams
  • Understand the following aspects of the Process Specifically to identify:
    • Relationship of process (Value stream) with the other Lean principles
    • The difference between Push and Pull systems
    • The steps for creating a Value Stream Map, using SIPOC and Value Stream Map
    • Waste in a Value Stream Map, ability to identify the symbols for the TIMWOOD waste
    • Explain the SIPOC and VSM using IT examples g. SIPOC: Software development, VSM: High level Change process (other examples are permitted)
    • The difference between value and failure demand within IT


  • Know the key aspects of the Performance Specifically to recall:
    • Definition of performance, as compared to a result
    • Definition and requirements for a key performance indicator (KPI)
    • The concept of Process Cycle Efficiency (PCE) as a method for understanding time Importance of time in an IT organization
    • The goal of understanding the availability of skills and
    • The combination of Performance indicators, Time and Skills & Knowledge to steer performance
  • Understand the following aspects of the Performance Specifically to identify:
    • Relationship of performance with the PDCA cycle
    • The key aspects of a KPI
    • Why time is the most important production factor within IT
    • The relationship of PCE with VSM
    • The role of skills and knowledge in ensuring performance


Lean Organization

  • Know the key aspects of the Organization Specifically to recall:
    • Organizational requirements for Lean IT structuring for customer orientation, empowerment of frontline to act in delivery of value to customers and speed of communication through the organization
    • The principle for organizing: customer orientation and speed of communication
    • Goal of management to empower employees
    • Concept and components of the performance dialogue
    • Concept and goals of visual management including use of boards (day, week and Kaizen/improvement).
    • Explain the concept of Kanban and its role in visual management
  • Understand the following aspects of the Organization Specifically to identify:
    • Why organizations need to be customer-oriented
    • What the goal is of a performance dialogue
    • The use of each of the visual management boards – day board, week board and Kaizen/improvement board

Behavior and Attitude

  • Know the key aspects of the Behavior & Attitude Specifically to recall:
    • Characteristics of the Lean mindset, Empowerment of the individual to stop the production line (Jidoka/Andon)
    • Types of Lean behavior, Quality at the source (First Time Right)
    • The role of managers within a Lean environment – role in welcoming problems
    • Lean Leadership – Go See, Ask Why, Show Go to the Gemba as concept for Go See
    • Valley of despair in relation to people’s expectations over time (Kubler-Ross)
  • Understand the following aspects of the Behavior & Attitude Specifically to identify:
    • The difference between behavior and attitude
    • The difference between traditional management and Lean management
    • The behavior and attitude required for successful use of Lean


  • Behavior and Attitude in relation to expectations surrounding a change in way of working

Problem Solving/Kaizen

  • Know the key aspects of Problem Solving / Specifically to recall:
    • Definition of Kaizen and Kaikaku as the two forms of improvement within Lean (continuous and step)
    • Overview of steps in the DMAIC method
    • Define phase: Definition of a problem
    • Measure phase: Definition of a Pareto chart and its use
    • Analyze: Definition of an Ishikawa (Fishbone) diagram and its use
    • Analyze phase: 5 Why method for root cause analysis
    • Improve phase: inputs for future state: VoC (Voice of the Customer), VoB (Voice of the Business), VoP (Voice of the Process), VoR (Voice of the Regulator)
    • Control phase: explain Poka Yoke as a way to stop mistakes from happening, use examples g. checklists
    • A3 method
  • Understand the following aspects of Problem Solving / Specifically to identify:
    • Which tools from the other dimensions are used in which phase of the DMAIC cycle

Prioritization of improvement candidates through feasibility and impact in determining both which problems to solve with a Kaizen and which solutions to implement at the Improve step of the Kaizen

LITA Lean IT Foundation Certification Training - Brochure


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