ITIL Practitioner Certification Training

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The Is ITIL®

ITIL is an abbreviation for Information Technology Infrastructure Library. It was developed by the Central Computer and Telecommunications Agency in Norwich for the British government in the 1980’s as a response to the increasing dependence of various firms on IT.
ITIL is basically a collection of best practices in detail which suggests the different paths and techniques which can be used by an IT professional or service provider to manage themselves in such a way so as to provide the best service possible. It provides a systematic set of processes, which can be used as a reference to solve the problems which arise.

Get Dinak Consulting Advantage
• People Cert accredited ITIL Practitioner certification exam training
• Expert trainer, interactive sessions with case studies
• ITIL Practitioner sample mock tests
• Classes across 108+ locations worldwide
• Exam fee included in the training course
• 16 PDUs certificate provided
• Instructor-led training that is always on schedule
• Global approval and accreditation

Key Benefits of ITIL Practitioner for Businesses
ITIL Practitioner Certification provides the following benefits when the concepts of ITIL are implemented in an organization:
• It helps to improve services by providing ways to manage business risk and disruption of service
• It helps to establish cost-effective systems to manage demand for services
• It supports business change while maintaining a stable service environment
• It helps to improve and develop positive relationships with your customers by delivering services which are efficient and meet their needs

About Dinak Strategy Consulting LTD

Dinak Strategy Consulting Limited is a highly respected strategic process management firm operating in the knowledge industry and dedicated to building excellent delivery capacity in clients and organizations across Africa and beyond. Our goal is to detect, capture,, and develop ideas from within and beyond business with the potential to impact how our clients think about strategy and competitive advantage.

We offer courses in various categories such as Project Management, Business Analysis, IT Service Management, Agile Project Management, IT Security Management and Marketing. We have trained over 5,000+ professionals across Nigeria and are a trusted partner for large companies, small and medium businesses, and government organizations to deliver globally-recognized training and certification programs Dinak Consulting certification training programs are adhered to global standards such as ISACA, PMI, TUV SUD, AXELOS and CIM.

About the ITIL Practitioner Training Course
Dinak Consulting Learning’s ITIL Practitioner Training Course is delivered by highly qualified trainers with extensive IT Security Management experience. This ITIL Practitioner Certification is one of the most industry-recognized IT Service management certification courses for IT professionals globally. This ITIL Practitioner training course is ideal for individuals and enterprises that are looking to gain a comprehensive understanding of the subject and bridge the gap between control requirements, technical issues, and business risks.

Who will benefit from the ITIL Practitioner Certification?
Job roles that can benefit from ITIL Practitioner certification include, but are not limited to:
• CTOs
• CIOs
• Team leaders
• Service designers
• IT architects
• IT planners
• IT security managers
• IT consultants
• IT audit managers
• ITSM trainers, and more

ITIL Practitioner Course Overview
Introduction to IT Service Management concepts
Candidates will learn…
• The IT Service Management concepts
• How to apply the concept of ‘adopt and adapt’ when using guidance in a given context
• To analyze the importance of each element of service when planning and implementing service improvements

Applying the ITSM guiding principles in a real-world context
Candidates will learn…
• Applying the ITSM guiding principles
• Planning and implementing service improvements

Applying the CSI approach to manage improvements in a given organizational context
Candidates will learn…
• The purpose and main outputs of each step of the CSI Approach
• To use the CSI Approach tools and techniques successfully

Using metrics and measurement to enable continual service improvement
Candidates will learn…
• To define critical success factors (CSFs) using a relevant hierarchical approach
• To determine key performance indicators (KPIs) to underpin a critical success factor
• To analyze CSFs and KPIs in a given context to ensure that they are balanced between the four categories

Communicating effectively to enable continual service improvement
Candidates will learn…
• The nature, value, importance, and benefits of good communication
• The communication principles
• The purpose and value of communication tools and techniques

Applying organizational change management to support continual service improvement
Candidates will learn…
• The role and impact of OCM in successful improvement
• The purpose and value of OCM activities
• The OCM tools and techniques to support improvement

ITIL® Managing Across the Lifecycle (MALC) Certification Training


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