ITIL® Intermediate Service Transition (ST) Certification Training

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The Importance of ITIL®

Even as the IT landscape evolves to assimilate new technology models, such as cloud and mobile, ITIL (Information Technology Infrastructure Library) is maintaining its position as the IT Service Management framework of choice for organizations across the world. Based on global best practices, the methodology provides tools and processes that enable both public and private sector organizations to optimize their IT services for both existing and emerging technology infrastructure. By implementing ITIL processes, productivity, cost efficiencies and customer experience are significantly improved and return on investment is maximized.

Key Benefits of ITIL for Businesses
• Supports business results
• Enables and facilitates the process of business change
• Improves customer experience
• Facilitates the management of risk
• Optimizes return on investment and value of services
• Shows a path for continual service improvement

Did You Know?
According to an AXELOS survey, 95% of 380 global respondents believed that ITIL is growing in importance or maintaining its steady adoption rate due to trends like Cloud and Agile.
Source: www.axelos.com

About ITIL Intermediate ST Course
The ITIL Service Lifecycle approach is divided between five core publications, each of which represents a lifecycle stage:

• ITIL Service Strategy (SS)
• ITIL Service Design (SD)
• ITIL Service Transition (ST)
• ITIL Service Operation (SO)
• ITIL Continual Service Improvement (CSI)

Service Transition (ST) is one of the qualifications in the ITIL Intermediate Service Lifecycle stream. This module imparts knowledge about the processes and management techniques that will enable the building, testing and execution of products and services. As a means to manage the change process for the new or revised resources, the module offers invaluable insights.

About Dinak Strategy Consulting LTD

Dinak Strategy Consulting Limited is a highly respected strategic process management firm operating in the knowledge industry and dedicated to building excellent delivery capacity in clients and organizations across Africa and beyond. Our goal is to detect, capture,, and develop ideas from within and beyond business with the potential to impact how our clients think about strategy and competitive advantage.

We offer courses in various categories such as Project Management, Business Analysis, IT Service Management, Agile Project Management, IT Security Management and Marketing. We have trained over 5,000+ professionals across Nigeria and are a trusted partner for large companies, small and medium businesses, and government organizations to deliver globally-recognized training and certification programs Dinak Consulting certification training programs are adhered to global standards such as ISACA, PMI, TUV SUD, AXELOS and CIM.

Get Dinak Consulting Advantage

• PEOPLECERT Accredited Training Organisation, A.T.O. ID is 2778
• AXELOS Certified Partner
• Expert trainers with international training and consulting experience
• Exam fees included in the training
• Full-length practice tests with answers and explanations for each question
• Interactive and engaging learning sessions that maximize your learning outcomes

• Instructor-led classroom trainings that are always on schedule
• 21 Contact Hours / PDUs certificate provided
• Get ITIL Intermediate ST certified in only 2 days
• Classes across 108+ locations worldwide
• In-house training programs available for enterprises
• Customized ITIL Intermediate ST training workshops for individuals
• Attractive discounts for group of 4 or more participants

Why Get ITIL (ST) Certified
Learn new techniques
You can build knowledge about how to organize and manage service transition to make the process a seamless one for your organization. You will also be able to take management of technology, and associated challenges and risks into consideration while planning the process for business change.

Gain a holistic view of the Service Lifecycle
Service transition plays an integral role in the Service Lifecycle and can aid the decision-making process during the service strategy and service operation stages. To understand the correlation between all the phases of the Lifecycle, knowledge of service transition is required.

Enhance work performance
With knowledge about the principles, processes, management of people, organization, technology considerations, challenges, success factors and risks of service transition through its Intermediate level certification, you will be able to contribute to the management of change and improvement of IT services in your organization.

Move forward towards ITIL Expert
The three credits associated with ITIL Intermediate Service Transition certification can be used for making the required 17 for ITIL Managing Across the Lifecycle (MALC) and the required 22 for ITIL Expert. These higher level certifications require a broader, balanced perspective of ITIL and are assigned considerable value
by employers for senior management roles.
Become a global ITSM professional
The ITIL Intermediate ST qualification is globally recognized and will help you to capitalize on rewarding career opportunities. The credential puts a spotlight on your resume and potential recruiters attach considerable value to it.

Who Will Benefit from ITIL ST Certification
• Chief Information Officers (CIOs)
• Chief Technology Officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT service continuity managers
• IT operations managers
• Release managers
• Database administrators
• Change owners
• ITSM trainers
• IT professionals
• Individuals seeking the ITIL Expert and Master certificates

About ITIL Intermediate ST Exam
Eligibility Criteria
• You must have achieved ITIL Foundation Certificate in IT Service Management
• You must have successfully completed an accredited course for the module from an Accredited Training Organisation (ATO)
• Basic IT literacy and around 2 years of IT experience are recommended
Exam Format
• 8 complex multiple-choice, scenario-based questions
• Exam Duration: 90 minutes (one and half hours)
• Pass Score: 28 marks (out of 40 available), equivalent to 70%
• Closed book

ITIL Intermediate ST Course Overview
1. Introduction to Service Transition
a. Purpose, objectives, scope and value to business
b. The context of Service Transition in ITIL Service Lifecycle

2. Service Transition Principles
a. The key policies and best practice principles that aid effective Service Transition
b. Optimizing Service Transition performance and typical metrics that can be used
c. Service Transition inputs and outputs by Lifecycle stage

3. Service Transition Processes
a. Purpose, objectives, scope and value to business
b. Policies, principles and basic concepts
c. Process activities, methods and techniques
d. Triggers, inputs, outputs and interfaces
e. Critical success factors and key performance indicators
f. Challenges and risks

4. Managing People through Service Transition
a. Managing communication and commitment
b. Managing organizational and stakeholder change
c. Stakeholder management

5. Organization for Service Transition
a. Organizational Development
b. Role of Technical and application management function in Service Transition
c. Organizational context for transitioning a service
d. Service Transition roles and responsibilities
e. The relationship of Service Transition to other lifecycle phases

6. Technology Considerations
a. Technology requirements for Service Transition that support ServiceTransition as a whole

7. Implementing and Improving Service Transition
a. Key activities in the introduction of Service Transition
b. An integrated approach to Service Transition processes
c. Implementing Service Transition in virtual or cloud environment

8. Challenges, Critical Success Factors and Risks
a. Challenges facing Service Transition
b. Measurement through analyzing critical success factors
c. Potential implementation risks that could affect services currently in transition and being planned
d. External factors that affect the approach to Service Transition

9. Summary and Directed Studies
a. Review of key concepts

ITIL® Intermediate Service Transition (ST) Certification Training

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